Textron Salesforce Business Analyst in Augusta, Georgia
Salesforce Business Analyst
About Textron Specialized Vehicles Inc.
Textron Specialized Vehicles Inc. is a leading global manufacturerof golf cars, utility and personal transportation vehicles, snowmobiles,side-by-sides, all-terrain vehicles, professional turf-care equipment, andground support equipment. Textron Specialized Vehicles markets products underthe E-Z-GO®, Cushman®, Arctic Cat®, Textron Off RoadTM, Jacobsen®, DixieChopper®, Ransomes®, TUG™, DouglasTM, Premier™ and Safeaero™ brands. Itsvehicles are found in environments ranging from golf courses to factories,airports to planned communities, and theme parks to hunting preserves.
The Salesforce Business Analyst will provide supportand oversight for the TSV’s Salesforce.com, and eCommerce environments.The role will assist in the deployment of strategicprojects, continuous improvements, training, and tools and will assist in identifyingand closing gaps in process and system capabilities.This role will work closely with functional teamsto ensure that process designs support operational and reporting requirementsand will serve as a key liaison between the Information Technology Departmentand the Sales user community.
Developdeep understanding of Salesforce.com and add-on solutions to support businessowners, remote salesforce and dealer network.
Developdeep understanding of eCommerce solutions.Work with TIPL and TIS teams to support changing business needs.
Understandemerging technologies and upgrade features for business processes and assist inmaking implementation recommendations.
Supportproduction configuration and assist in functional change requests.
Assistwith responding to user requirements, problem resolution, develop designs, andprocess modeling.
Demonstrateproof of concept.
Performinitial testing of problem fixes, change requests, enhancements, and newfunctionality.
Assistwith training activities.
Participatein release upgrades or new functionality / enhancement assessments and makerecommendations.
Performbreak / fix analyses and recommend solutions for related processes.
Provideexpertise into the definition and resolution of key integration areas.
Three to five years of IT Salesforce related experience
ERP exposure and familiarity with concepts
Understanding of eCommerce and SaaS concepts
Knowledge of a manufacturing environment preferred
Superiororganizational skills and excellent communication skills
Stronganalytical and problem solving skills
Goodcustomer service skills
Solidproject management skills and team-oriented interpersonal skills
Abilityto work in a matrix organization
Bachelor’s Degree in IT related field.
Direct Reports: None
Travel Requirements: 10 – 15%
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Information Technology
Primary Location US-Georgia-Augusta
Recruiting Company Textron Specialized Vehicles
Job Level Individual Contributor
Shift First Shift
Req ID: 261762