Textron Salesforce Business Analyst in Augusta, Georgia

Salesforce Business Analyst

Description

About Textron Specialized Vehicles Inc.

Textron Specialized Vehicles Inc. is a leading global manufacturerof golf cars, utility and personal transportation vehicles, snowmobiles,side-by-sides, all-terrain vehicles, professional turf-care equipment, andground support equipment. Textron Specialized Vehicles markets products underthe E-Z-GO®, Cushman®, Arctic Cat®, Textron Off RoadTM, Jacobsen®, DixieChopper®, Ransomes®, TUG™, DouglasTM, Premier™ and Safeaero™ brands. Itsvehicles are found in environments ranging from golf courses to factories,airports to planned communities, and theme parks to hunting preserves.

SUMMARY:

The Salesforce Business Analyst will provide supportand oversight for the TSV’s Salesforce.com, and eCommerce environments.The role will assist in the deployment of strategicprojects, continuous improvements, training, and tools and will assist in identifyingand closing gaps in process and system capabilities.This role will work closely with functional teamsto ensure that process designs support operational and reporting requirementsand will serve as a key liaison between the Information Technology Departmentand the Sales user community.

RESPONSIBILITIES:

  • Developdeep understanding of Salesforce.com and add-on solutions to support businessowners, remote salesforce and dealer network.

  • Developdeep understanding of eCommerce solutions.Work with TIPL and TIS teams to support changing business needs.

  • Understandemerging technologies and upgrade features for business processes and assist inmaking implementation recommendations.

  • Supportproduction configuration and assist in functional change requests.

  • Assistwith responding to user requirements, problem resolution, develop designs, andprocess modeling.

  • Demonstrateproof of concept.

  • Performinitial testing of problem fixes, change requests, enhancements, and newfunctionality.

  • Assistwith training activities.

  • Participatein release upgrades or new functionality / enhancement assessments and makerecommendations.

  • Performbreak / fix analyses and recommend solutions for related processes.

  • Provideexpertise into the definition and resolution of key integration areas.

Qualifications

CAPABILITYREQUIREMENTS:

  • Three to five years of IT Salesforce related experience

  • ERP exposure and familiarity with concepts

  • Understanding of eCommerce and SaaS concepts

  • Knowledge of a manufacturing environment preferred

  • Superiororganizational skills and excellent communication skills

  • Stronganalytical and problem solving skills

  • Goodcustomer service skills

  • Solidproject management skills and team-oriented interpersonal skills

  • Abilityto work in a matrix organization

EDUCATION:

Bachelor’s Degree in IT related field.

Additional Information:

Direct Reports: None

Travel Requirements: 10 – 15%

RelocationBenefits: No

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Information Technology

Primary Location US-Georgia-Augusta

Recruiting Company Textron Specialized Vehicles

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 261762