Textron Associate/Customer Trainer/Sr. Customer Trainer in Blackstone, Virginia
Associate/Customer Trainer/Sr. Customer Trainer
Candidate will serve as a Customer Trainer/Sr. Customer Trainer. In this position, one will be required to maintain currency on evolving hardware, software and procedures while maintaining a level of technical knowledge to be considered the subject matter expert. As the subject matter expert (SME) one will teach others in both classroom and field environments utilizing various methodologies of teaching, while adhering to a set schedule. This position may include some travel in support of training and evaluation in various parts of the world. Must possess or be able to acquire a secret security clearance.
Provide leadership and direction.
Approve and manage time cards and expense reports
Conduct performance evaluations
Manage and coordinate unmanned flight line activities.
Conduct training task analysis. Assure that uniform and efficient training and publications processes are applied on assigned programs.
Coordinate editing, production, and delivery of materials. Coordinate quality control activities to assure the accuracy and adequacy of each training product including in-process/final review, editing for compliance with all applicable specifications and standards, validation and change verification.
Conduct course development; develop and present formal training courses and materials.
Evaluate training methods and recommend changes/improvements to ensure efficient and effective qualification of students.
Perform as a Subject Matter Expert for maintenance related issues. Provide technical and operational expertise for training device hardware and software development, testing, and utilization. Interface with hardware, software, and human systems integration engineering personnel to support product improvement.
Serve as classroom, and/or field trainer/instructor to provide initial qualification, refresher, sustainment, and remedial training. Document and track student progress.
Assist with preparation of technical, cost, and schedule estimates and proposals. Prepare plans for accomplishing training and documentation tasks. Read and interpret contracts and specifications and assist with determining detailed requirements.
Deployment up to 50% on a rotational basis to conduct in-theater training and ensure re-certifications are achieved and maintained
Other responsibilities may include:
Operational support of Aerosonde.
Travel and deploy worldwide with military forces or commercial customers as required.
Direct interface with various customers.
Will be required to work odd shifts, weekends, and/or extended hours.
Responsible for data management and generation.
Provides general logistics functions.
Troubleshoots technical problems and issues and determines technical solutions.
Practice ISO 9001 and AS 9100 Total Quality principles and concepts.
Bachelor’s Degree with 3 years related experience, or with a degree in Unmanned Systems related sciences/curriculum
Or an Associate’s Degree with 5 years related experience
Or High School/equivalent with 7 years of related experience
Must currently possess at least one of the following certifications:
Airframe and Powerplant Certification
Aerosonde CC, FCC, or MT1 Certificate of Competency
Aerosonde Instructor Certificate of Competency
Army qualified Instructor Operator
NATOPS Instructor or Evaluator
Consideration will be given to candidates with a strong training or instructional background in addition to aviation experience
Licenses / Certifications:
Must possess or be able to gain Instructor/Operator qualification/certification to perform the duties of a UAS operator and/or maintenance instructor. FAA licenses or certificates such as private pilot, commercial pilot, instrument rating, CFI, CFI-I, A&P, IA are highly desirable. Recent deployed experience as an Aerosonde Crewmember is highly desired.
- Successful completion of the Aerosonde Initial Qualification Training Course of Instruction for both the operator and maintenance roles is a condition of continued employment on this program.
Preferred Position Requirements:
Background in formal schoolhouse or DoD training environment.
Experience with working on aviation flight lines.
Experience with multimedia development programs such as PowerPoint, Photoshop, etc.
Manned aviation or UAS experience is required. Prior qualification as an Aerosonde or other tactical UAS Maintainer is highly desired. Dual Operator and Crew Chief qualifications highly desired. UAS Instructor qualified rating is preferred.
Candidate must be able to safely and effectively perform the duties of a maintainer without supervision including flight line operations, ground equipment setup and logs and records.
Ability to coordinate flight schedules, maintenance schedules, resources, inventory management, and other aspects of maintenance operations.
Intermediate to advanced computer skills and networking are required.
Strong attention to detail in administrative requirements and reporting accuracy required.
Must communicate effectively with internal and external customers both verbally and in writing, and possess strong leadership skills.
Strong organizational skills are necessary.
Prior deployed experience as a UAS crewmember a desired plus.
Amount of travel dependent on contract award, during periods of high instructional demand, candidate will be stationed at Blackstone, VA.
During periods of high operational demand, candidate may be expected to deploy up to 50% of the time to various sites around the world.
Relocation to Blackstone, VArequired.
Must be a U.S. citizen with the ability to obtain/maintain a government security clearance within 90 days of hire. Possession of current DoD secret clearance preferred.
Occasional lifts or pulls of up to 50 pounds are normal and the physical requirements include stooping, kneeling, crouching, crawling, reaching, climbing, handling, fingering, and feeling. Though many of the working locations are in covered or climate controlled facilities, the applicant may be required to work in extreme hot or cold temperatures in multiple environmental climates.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Product Support
Primary Location US-Virginia-Blackstone
Recruiting Company Textron Systems: Support Solutions
Job Level Individual Contributor
Shift First Shift
Req ID: 264982