Textron International Sales Coordinator- Customer Service- Bilingual in Chattanooga, Tennessee

International Sales Coordinator- Customer Service- Bilingual

Description

PRIMARY FUNCTION:

Responsible for order entry functions and customer service associated with the international markets including interacting with customers, territory managers, sales representatives, logistics companies and internal departments. Ability to work independently and with a team in an often fast paced environment. Requires excellent customer service, time management and prioritization skills. Good judgment with a sense of urgency and attention to detail is critical.

ORGANIZATIONAL RELATIONSHIPS:

  • Reports to Customer Service Director

  • Works closely with internal team members as well as country sales managers

RESPONSIBILITIES:

International Order Entry

Manage international order entry process in an organized and efficient manner while maintaining open communication with customers.

  • Order entry; taking into consideration account credit standing, payment terms, and credit limits

  • Prepare and ensure proper documentation based on country of export

  • Process international commissions

  • Performs other administrative related duties and special projects as needed

International Compliance and Documentation

Coordinate and oversee all aspects of international compliance protocols along with generating documentation based on requirements.

Customer Service

  • Provide support to country sales managers, representatives and customer base

  • Opportunity and lead management utilizing CRM software

  • Create quotations using SAP and monitor outcome

  • Process product demonstration requests and track progress

  • Work closely with internal departments; purchasing, logistics, compliance

  • Perform other related duties and special projects as needed

Qualifications

EDUCATION / TRAINING:

Must have an Associate’s degree in business, marketing or related filed; Bachelor’s degree preferred

EXPERIENCE:

  • 2-5 years or more of customer service experience or equivalent combination of education and experience

  • Experience with Microsoft Office Suite, SAP, Salesforce or other related CRM software preferred

  • Experience dealing with customers and/or distributors, ideally in International / Export area

  • Experience with export documentation, Certificates of Origin, Freight Forwarders, Ocean Freight and LogisticsKNOWLEDGE, SKILLS, & ABILITIES:

  • Languages; fluent in both English and Spanish required

  • Strong organizing and time management proficiency to work with multiple projects simultaneously and excellent interpersonal skills required to perform effective sales and customer service functionsPHYSICAL REQUIREMENTS:

  • Assigned to an office environment

  • Uses computer terminal, interfaces with other employees and customers primarily by e-mail, phone or in person

  • Required to wear safety glasses within the factory environment

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Sales

Primary Location US-Tennessee-Chattanooga

Recruiting Company Textron Tools & Test: Sherman & Reilly

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 264796