Textron Commercial Account Rep in Fort Worth, Texas
Commercial Account Rep
Delivering exceptional experiences to our customers is a Bell top priority. We support a diverse global customer base from the commercial private and public sectors to the military. We strive to thrill our customers and provide them with new advances in air flight technology. This is why, we do what we do. At Bell, we are proud to work for an iconic company with superb talent that is diverse, rapidly creating novel and coveted vertical lift experiences for our customers.
We have exceptional employees with unique talents and experiences building today’s premier rotorcraft and creating tomorrow’s innovations in all corners of the world. We are a global organization with locations reaching from our primary hub in Fort Worth, Texas; to Canada, Spain, Singapore with other regional offices strategically positioned worldwide to support our global customers. At each global location, we design, build and promote a diverse array of products that enable our global customers to increase business efficiency with reliable transportation, maintain peace in local and dangerous territories and experience flight in a unique and unforgettable way.
Creating a diverse and inclusive environment where everyone feels that they belong is important to our Company’s values. As a member of our diverse global workforce you will help us achieve our business goals, while performing your daily tasks like connecting with and thrilling customers or discovering new innovations in flight. Collaborating with dedicated, enthusiastic teams where differences in experiences, backgrounds, and ideas and a strong passion for our products take us above and beyond flight. For all interested individuals, apply for open positions today and join our dynamic global team.
Summary of Work Performed:
Commercial Account Representatives ensure the accurate completion of order entry by handling the receipt of customer orders submitted by external Bell customers via telephone, email or self service ordering in VISTA. To this end, the Commercial Account Representative shall perform the following duties with respect to commercial customer’s orders. 1. Administer the receipt of external commercial customer orders that are submitted by Bell customers. 2. In SharePoint, enter data such as price requests, necessary to process, track, and accelerate inquires to maintain records as required. 3. Use Customer Relationship Manager (CRM) to update and maintain the order entry system. 4. Receive external Commercial Spares Orders (CRO) and upgrade designated orders to Aircraft on Ground (AOG) or accelerated status. 5. Facilitate tool leases by receiving invoicing and completing related bill duties upon tool return and by processing exchanges and new part returns.
Process and record commercial customer inquiries by receiving customer requests, providing acknowledgement to the customer, determining and creating customer request for service or inquiry, locating and updating existing documentation and creating spares quotes generated by direct emails or by customers calling the Call Center or 1-800-FLY-BELL during normal business hours.
Proactively manage commercial customer accounts through CRM/ SAP/ECC systems by running back order reports and updating customers on the status of the order.
Validate customer requirements to ensure commercial orders are captured correctlyand submit Master Data Requests (both customer account related and part related) as required for the sale of commercial spare parts.
Confirm order requirements with the customer and the receipt of firm external orders to create commercial spares orders in CRM.
Create and release commercial customer orders in CRM to process commercial sales orders and confirm product inventory levels by part number in SAP to determine product availability in response to commercial customer request.
Process part returns from other supply centers in CRM by gathering information directly from the customer or via VISTA.
Prepare and approve all Return Material Authorizations (RMA’s) related to the sale of commercial spare parts; including the return of “0 time” defective parts, new parts, overages, shortages, wrong part shipped, and “Buybacks”.
Coordinate the completion of rental agreements between customers seeking rentals from Bell.
Assist in the resolution of payment issues between the customer and Bell Accounts Receivable (AR). I.e. aid in resolving delinquencies for orders from routine to large multi year orders.
Generate debit and credit requests for taxes, freight, overages, short shipments, discount reconciliation, and pricing reconciliation.
Monitor error block reports and clear the blocks (within Bell rules) as required to allow shipment.
If required, enter customer orders received by the Technical Publications Distribution Center into ECC to process Debit Memo Request and payment assurance for Technical Publications.
If required, process modifications to orders including change in quantity, price, discount, or rolling to next dash number.
Where directed or required by Management participate in collaborative sessions with Management and other employees to assist and contribute to the development of new processes and existing process improvements.
Four years of college, or equivalent in aircraft technical courses leading to A&P license, plus three and one-half (3 1/2) years experience in similar work as described above or three and one-half (3 1/2) years experience in manufacture liaison work; aircraft inventory control functions of a higher nature equivalent to those described above, aircraft mechanical experience in field service work wherein a comprehensive knowledge of aircraft parts and application of same has been gained. Three years of customer support experience. Must be comfortable and communicate effectively in a customer facing role. Must be proficient in Microsoft Office Suite (Outlook, Word and Excel). Experience with customer relationship management software preferred.
Two additional years of qualifying experience in similar work as described above may be substituted for two years of educational requirements.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Product Support
Primary Location US-Texas-Fort Worth
Recruiting Company Bell
Job Level Individual Contributor
Shift First Shift
Req ID: 265288