Textron Service Tech/Mechanic - Monterey County, CA in Hayward, California

Service Tech/Mechanic - Monterey County, CA

Description

POSITION OVERVIEW

Be the driver of your career. At Textron Specialized Vehicles Inc., our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organizations. Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, and ground support equipment. Textron Specialized Vehicles markets products under the E-Z-GO®, Cushman®, Textron Off Road®, TUG™ and Douglas™ brands; Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves. From design to drive, Textron Specialized Vehicles has become an industry leader through our belief in having the right people in the right place at the right time. Are you ready to fuel your career?

The primary responsibility of the Service Technician is to complete field service calls scheduled by Service Staff, including the submission of required paperwork daily. Also may complete in-house repairs, both warranty and customer pay as required. Works with other staff to order parts, schedule follow up calls and see tasks through to their completion.This position is directly responsible for all maintenance and repair needs of Jacobsen equipment located at Pebble Beach Resorts courses, and is stationed there for 80 hours per month.

RESPONSIBILITES:

  • Build and maintain professional relationship with Pebble Beach equipment maintenance staff

  • Diagnose, troubleshoot and repair equipment failures of Jacobsen and allied products in the field.

  • Accrue billable labor hours through warranty and customer pay repairs

  • Complete paperwork and reports in a timely manner

  • Perform new equipment setups and deliveries when needed

  • Assist Sales Representatives in delivering and demonstrating equipment as needed

  • Continue education toward Jacobsen Master Certification

  • Document weekly work activities through completion of weekly time reports

  • Service and maintain company vehicle in a clean and professional fashion

  • Other duties as assigned by management

  • Must provide own tools

Qualifications

Requirements:

  • 2-3 yearsGolf course or related industry technician, including repair of hybrid and electric equipment.

  • Comprehensive knowledge of machinery, tools and customer relations

  • Prior experience with providing Technical Support via phone, fax, email or onsite

LICENSE AND/OR CERTIFICATION REQUIREMENTS:

  • Valid Driver’s License, CDL License preferred, DOT Medical Card

Physical Demands:

  • Must be able to lift 95 lbs.

  • Must be able to sit for extended periods as required for driving

View the video of the Service Technician

  • https://vimeo.com/atomicstudios/review/188888061/c2bf87bc80

View the video of the Service Technicianhttps://vimeo.com/atomicstudios/review/188888061/c2bf87bc80

Competencies:

  • Action Oriented

  • Customer Focus

  • Dealing with Ambiguity

  • Decision Quality

  • Functional Technical Skills

  • Integrity and Trust

  • Learning on the Fly

  • Organizational Agility

  • Peer Relationships

  • Planning

  • Problem Solving

  • Drive for Results

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-California-Hayward

Recruiting Company Textron Specialized Vehicles

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 264019