Textron TUG Technologies-Shop Manager-Memphis in Memphis, Tennessee

TUG Technologies-Shop Manager-Memphis

Description

TUG Technologies, A leading manufacturer of Aircraft Ground Support Equipment and a Premier Service Provider, is currently seeking a skilled Shop Manager to manage theday to day operations of theAirport Service Center. Ensure customer satisfaction on all repair work. Coordinate all service and parts transactions. Work to grow the business at location assigned.

Must be able to pass background check and have a valid driver’s license. Please apply with a detailed resume. Competitive wages and benefit package offered. To learn more about our company please check out our website www.tugtech.com. Tug Technologies is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. Position Scope:

SUMMARY:

The Station Manager is responsible for optimizing processes in Safety, Quality, Delivery,

Cost and Continuous Improvement by monitoring and supervising daily operations at assigned shop. In addition, the Station Manager oversees customer service while managing service level agreements, part sales and should be working to grow the business at assigned location.

RESPONSIBILITIES:

  • Directs and coordinates all service activities to meet customer schedules and goals

  • Manages daily, weekly and monthly performance against established financial goals and metrics.

  • Checks and reports on status of service and acts to eliminate delays and parts shortages.

  • Manages workforce headcount, schedules (time off request, attendance), payroll, and employee relations (discipline)

  • Responsible for maintaining daily invoices and data entry

  • Manages accurate inventory levels and part tracking

  • Ensure positive customer relations while generating new business

  • Develops and implements continuous improvement opportunities and employee training needs. Drives root cause corrective action problem solving initiatives to achieve improved safety, quality, delivery and cost

  • Reviews and recommends short and long-term resource requirements, capital equipment and facilities expenditures

  • Enforces maintenance of area safety practices, work rules and good housekeeping habits

  • Develops positive employee relations though coaching, counseling personnel on questions and problems. Conducts annual employee evaluations

  • Ensures adequate supply of tools, equipment and materials for efficient location operations.

  • Assists with recommendations regarding workplace layouts, service methods and efficiencies by auditing operations to improve service flow and reduce costs.

  • Perform various tasks as assigned by manager

Qualifications

CAPABILITY REQUIREMENTS:

  • Minimum two (2) years of experience in business, customer service, or equipment repair industry.

  • Previous ground support equipment is preferred

  • Strong organizational, human relations and problem-solving skills

  • Demonstrated leadership, communication, interpersonal and teambuilding skills

  • Experience with OSHA Safety Regulations preferred

  • Ability to work across organizational boundaries to deliver results

  • Ability to plan and execute multiple projects/activities

  • Microsoft software experience required (Outlook Excel, Word, PowerPoint etc)

  • Effective written and oral communication and presentation skills.

  • Strong knowledge of Diesel Engines, Electrical systems, Hydraulics, Generators preferred

  • Ability to attain Airport issued ID badge

EDUCATION:

High school diploma or G.E.D

Bachelor’s degree in business, engineering, or related field

Degree in Automotive, Diesel mechanics preferred

LICENSE AND/OR CERTIFICATION REQUIREMENTS:

Valid Driver’s License,Vocational training certificate or equivalent in work experience

Physical Demands:

  • Must be able to lift 50 lbs

  • Must be able to constantly stand, walk, twist (neck), stoop/bend, reach (forward/side), simple grasping with both hands, lift, push, and pull

Additional Information:

Direct Reports:TBD

Travel Requirements:15%

Relocation Benefits:No

We are an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Tennessee-Memphis

Recruiting Company Textron Specialized Vehicles

Schedule Full-time

Job Level Manager with Direct Reports

Shift First Shift

Req ID: 266260