Textron Concierge in Mesa, Arizona

Concierge

Description

JOB SUMMARY:

Responsiblefor the care and comfort of customers, providing a unique customer experiencebased off individual preferences. Serves as the customer’s on-site resource forhotel, transportation, meal reservations and additional requests from thecustomer prior to and during their visit. Welcomes visitors, employees andcustomers and directs them to the proper contact. The Concierge engages innumerous face-to-face, telephonic and written exchanges throughout the courseof their responsibilities. The anticipated effect is to help nurture a strongdesire in the customer to return to the Textron Aviation Service facility. Theconcierge is a key liaison-building asset to management and enlightensmanagement of concerns, trends and insight gained through customer interactions.

JOB RESPONSIBILITIES:

  1. Ensure Customer Business Center and lobby is clean, organized and inviting. Including the assurance that equipment and furniture is presentable in customer accessible areas.

  2. Provide strong customer coordination and aspiration to provide excellent service to all customers at all times.

  3. Follows proper phone procedures and etiquette, no cold transfers.

  4. Ensure refreshment area is clean and stocked.

  5. Ensure magazine racks are stocked, neat and up to date.

  6. Greet customers in a friendly and consistent manner.

  7. Provide customers with assigned work spaces and internet access information, as requested.

  8. Provide customer assistance in obtaining reservations for transportation, lodging, meals etc.

  9. Offer information on local attractions, restaurants, and events in the area.

  10. Oversees utilization of courtesy car, per approved standard operating procedure.

  11. Ensures all visitors sign in and wear corporate approved visitor badge.

  12. Meet with local accommodations and attractions annually to negotiate corporate discounted rates for customers.

  13. Flight following duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

  14. Continuously maintain Salesforce customer preferences data and input.

  15. Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Representative’s for each departing customer.

  16. Assists in administrative duties as required.

Qualifications

EDUCATION:

Highschool diploma or equivalent.

EXPERIENCE:

  • Minimum 2 years Customer Service Experience.

  • Computer experience in Microsoft Office, specifically Word, Excel, Outlook and PowerPoint.

  • Customer relations and interpersonal skills.

  • Administrative abilities including computer, typing and organizational skills.

  • Ability to focus on details and work in a fast paced environment.

  • Professional attitude and ability to accept instructions and directions.

  • Unrestricted abilities to perform all assigned job tasks in a safe and efficient manner.

  • Excellent communication skills – verbal and written.

  • Professional presence and telephone etiquette.

  • Safety conscious and service oriented knowledge.

  • Some knowledge of FAA requirements and aviation is preferred.

The above statements are intended todescribe the general nature and level of work being performed by employeesassigned to this job. They are not intended to be an exhaustive list of allresponsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Arizona-Mesa

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 264010