Textron HR Service Representative in Providence, Rhode Island
HR Service Representative
We are known forour powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, Arctic Cat andTextron Off Road. We are a multi-industry company with a global network of aircraft,defense, industrial and finance businesses that provide our customers withinnovative products and services. Our worldwide presence is powered by thetalent of more than 36,000 people, each of whom brings their unique experience,skills and perspective to our team.
The HRRepresentative is part of a high energy team transforming HR service deliveryfor the company. You will play a vitalrole as we deliver exceptional customer service to employees and HR BusinessPartners with the objective of first touch resolution for HR administration anddata entry processing.
Utilizingthe latest technology (i.e. omnichannel communication capabilities for talk,chat, and text capability) provide excellent customer service in response to employeeand HRBP inquiries related to HR administration and employee data management
Providenavigation support and assistance with employee and HRBP self-service tools
Provideeducation and guidance to HRBPs regarding enterprise policies and procedures
Identifyinquiry and escalation trends
Recommendsolutions utilizing technology such as Chatbot (artificial intelligence),improving knowledge base and identifying training opportunities to enhancefirst touch resolution
Process PeopleSoftdata entry following HR Shared Services standards
Ensureadherence to service levels and service deliver standards
Providerecommendations or suggest methods to update, simplify, and enhance processes,procedures, and technologies
Audit dataand processes for completeness and accuracy and provide education and guidance toHRBPs on data integrity and employee data management as needed
Assist increating knowledge base articles, video’s and training solutions to commontrends
Performother duties and special projects as assigned
Protect andmaintain the privacy of employee personnel records including, but not limitedto, personal and compensation information about employees
Bachelor’s degree or equivalent experience
Fluent in English (verbal and written), additional languagesFrench and Spanish a plus
Excellent verbal and written communication skills
Proficient in PC & Microsoft Office
Ability to toggle between multiple software programs
Excellent data entry skills
Superior organizational and interpersonal skills
Customer focused, successfully managing customerexpectations
Strong problem-solving skills
Ability to multi-task and prioritize in a fast-pacedenvironment
Action and result oriented
Superior verbal and written communication skills
Working knowledge of MS Outlook, Word, Excel, PowerPoint
Preferredworking knowledge of HR systems such as PeopleSoft
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Job Human Resources
Primary Location US-Rhode Island-Providence
Recruiting Company Textron Inc.
Job Level Individual Contributor
Shift First Shift
Req ID: 264652