Textron Sr. IT Specialist in Tampa, Florida

Sr. IT Specialist

Description

Transform Your Reality

TRU Simulation Training is a leader in aviation simulation and training, preparing our customers with true-to-life experiences. Driven by innovation and safety, our products help pilots and maintainers achieve daily success in aviation.

We are proudly backed by our parent company, Textron, Inc. (NYSE: TXT), a Fortune 500 known worldwide for aviation and defense brands including Bell Helicopter, Cessna, Beechcraft, Hawker and Textron Systems.

Why launch a career with the TRU Family?

Transform the industry standard: We are an innovative team supporting products ranging from aircraft maintenance training devices to full motion flight simulators, for both commercial and defense customers. We take the next step to provide hands-on pilot and maintenance training to ensure flight readiness.

Driven by people:

We empower people to make the impossible, possible. By joining our diverse team, you will experience new challenges and opportunities to best fit your career goals.

Global growing company: Withlocations spanning across the U.S, we are also rapidly expanding internationally to continue to support our global customers.

Position Summary

The Sr. IT Specialist must be a highly-motivated, self-driven team player that has the ability to perform in a fast-changing business environment.The Sr. IT Specialist is a hybrid between a techno-functional analyst and an IT business partner. The role is responsible for the support of all of our Training Centers & Services (TCS) applications and in limited fashion be responsible for local IT Infrastructure. The candidate will have experience collaborating with all levels of the organization to design and deliver solutions for the Training Centers that can support the needs of the business. The right candidate is both a team, player quickly building relationships across multiple business functions, as well as a self-motivated individual who can be the sole representative for IT at our Tampa, Florida facility.

The Sr. IT Specialist reports to the Sr. IT Manager, Business Systems.

Key Responsibilities :

  • Serve as a member of the TRU Training Centers extended leadership team. In this function work with the TCS General Manger and his/her leadership team to document, design and implement solutions and processes that meet the business’s needs

  • Provide onsite hands on support of infrastructure and applications for the Tampa location

  • Manage infrastructure and application support for the remote training center locations

  • Project Management for various TCS Customer Experience initiatives

  • Collaborate with and lead IT developer resource domestically as well in India.

  • Utilize change control processes, document changes and support audits

  • Prioritize work with functional business representatives

  • Log issues reported and report progress until resolution is completed

  • Analyze processes, develop business requirements, document workflows and propose solutions as requested by the business

  • Identify optimizations in usage and business processes within IT

  • Coach and mentor users on best practices of the IT solutions

  • Occasionally provide off-hours support for critical production issues

  • Support multiple sites

  • Detail Design Documentation

  • Integrate the solutions with existing and new systems

  • Build and maintain customer satisfaction with IT processes

Qualifications

Qualifications and Experience:

  • Bachelor's degree in MIS, Computer Science, or related field

  • Project Management Experience required

  • Excellent communication and presentation skills

  • Salesforce (or other CRM) experience preferred

  • Experience working with web and mobile-app programs preferred

  • Ideally worked on creative Customer Experience initiatives

  • IT Infrastructure Knowledge preferred

  • Application Development Knowledge preferred

  • A&D Experience preferred

  • Agile / LEAN methodology exposure preferred

  • Cross-functional support experience

  • Must be able to establish and maintain multiple priorities

  • Established ability to learn and contribute quickly

  • Results oriented and fact-based decision making

  • Customer focused

  • Ability to work in a fast-paced environment, with multiple constituencies

requiring attention

  • Ability to work independently as well as collaboratively; possesses sound

business judgment

Some Travel Required

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Information Technology

Primary Location US-Florida-Tampa

Recruiting Company TRU Simulation Training, Inc.

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 267681