Textron 2019 Customer Support Analyst in Wichita, Kansas

2019 Customer Support Analyst

Description

JOB SUMMARY:

The primary responsibility of the position is to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management.

JOB RESPONSIBILITIES:

  1. Work with a cross functional team to manage a portfolio of customer accounts, ensuring timely support and resolution of customer issues.

  2. Assisting customers in the procurement of parts. Work closely with supply chain and other functional teams to remove barriers in meeting customer needs.

  3. Administer warranty & programs, including claims management and negotiation of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.

  4. Drive process improvements which create efficiencies and enhance value to the customer.

  5. Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.

  6. Work with different capabilities within the organization to enrich customer experience.

  7. Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.

  8. Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.

  9. Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customer’s requirements.

Qualifications

EDUCATION/ EXPERIENCE:

  • Bachelors degree in

  • Business Administration

  • Aviation Management

  • Other related field

QUALIFICATIONS:

  • Must be able to work in a customer-oriented environment with professional demeanor and minimal supervision

  • Organized and action oriented

  • Able to effectively communicate and comfortably deal with high end clients

  • Strong interpersonal and problem solving skills

  • Builds and maintains constructive relationships

  • Excellent written and verbal communication skills

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Flight Operations

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 266171