Textron 2019 Intern - Business Operations Analyst - Customer Support in Wichita, Kansas

2019 Intern - Business Operations Analyst - Customer Support


Lift your career to new heights.At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization.The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying.These brandsbring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in havingthe Right People in the Right Place at the Right Time .Are you ready to elevate your career?

Job Summary:

Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.

Job Responsibilities (may include, but not limited to):

  • Support the Service Center Network with ongoing and new continuous improvement projects

  • Follow established procedures for database management, sales projects, and market share studies

  • Analyze labor and time studies and network communication efforts to developconsistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability

  • Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.

  • Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites

  • Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.

  • Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.



  • Pursuing a Bachelor’s Degree in:

  • Aviation

  • Business Management

  • Marketing

  • Sales

  • Minimum GPA Requirement: 3.0

Position Requirements:

  • Excellent verbal and written communication skills

  • Private Pilot’s license, A&P license, or previous aerospace experience are desirable

  • Technical knowledge of aircraft is beneficial

  • Professional and diplomatic demeanor

  • Quickly grasps new concepts when faced with unfamiliar tasks

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 265922