Textron 2019 Warranty Administrator in Wichita, Kansas

2019 Warranty Administrator

Description

Lift your career to new heights. At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization. The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying. These brands bring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in having the Right People in the Right Place at the Right Time . Are you ready to elevate your career?

JOB SUMMARY:

Administer all aspects of individual Warranty Claim Settlement including written and verbal communication with Textron Aviation owners and Service Centers. Negotiate disputed claims to an equitable settlement consistent with Textron Aviation policy and customer service objectives.

JOB RESPONSIBILITIES:

  1. Understanding of financial policies to provide proper charges to applicable accounts for all claims settled.

  2. Manage claim load to maintain established turn times that support or exceed customer’s expectations.

  3. Process program credits in an efficient, fair and equitable manner using judgment and diplomacy.

  4. Participates in and track assigned projects for warranty growth and program improvements.

  5. Communicate with appropriate departments to ensure accuracy in aircraft registration and claim entry.

  6. Assist Warranty Management with Service Center updates and contracts.

  7. Oversee departmental central filing, mail, and general reports as required.

  8. Help perform training to enhance customer support of claim entry.

Qualifications

EDUCATION/EXPERIENCE:

  • Bachelor’s degree in Business or related field.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 265859