Textron Apprentice-Customer Care Representative in Wichita, Kansas

Apprentice-Customer Care Representative

Description

Job Summary:

Handles intense customer care phone reception and correspondence of customer’s non-technical needs consisting of

customer referrals to TXTAV Dealer Network, call prioritization for hotline response, data entry of calls and emails into

Customer Relationship Management system.

Job Responsibilities (may include, but not limited to):

  • Receives, interprets, accepts, and enters incoming orders utilizing catalogs, price lists, CSInfo and Lawson, along with

other information and manuals as provided, to attain customer service satisfaction.

  • Develops and maintains assigned Standard Operating Procedures for various functions performed by Customer Care

Representatives to enable World-Class customer service for each and every customer.

  • Performs intensive customer service phone reception which includes directing and logging incoming technical hotline

calls for all models, and assigning priority to calls for service technicians.

  • Participates in training programs for Customer Care Representative to gain the appropriate knowledge to accomplish job

requirements at a comprehensive and customer satisfying level.

  • Provides feedback from customers regarding technical service matters via reports and meetings as required for

improving Textron Aviation’s competitive position.

  • Utilized resources available to perform the job functions at a high level of efficiency.

  • Provides feedback regarding daily operating procedures and makes recommendations for revision to better achieve

department objectives.

Works daily with numerous departments within Textron Aviation to ensure the customer receives the best service

possible at all times.

  • Processes intensive customer email correspondence displaying good writing proficiencies.

Qualifications

Education:

  • Pursuing A&P License

  • Pursuing Bachelor’s Degree from a 4-year, accredited institution

Position Requirements:

  • Quickly grasps new concepts when faced with unfamiliar tasks

  • Strong technical and problem solving skills

  • Excellent verbal and written communication skills

  • Professional and diplomatic demeanor

  • 6-12 months’ general office experience and familiarity with aircraft manuals preferred

  • Exposure to the aviation industry a plus

  • Flexible work hours’/work week

INDEED

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Part-time

Job Level Individual Contributor

Shift First Shift

Req ID: 268673